YMY

Operations Manager

About Us

YMY Tutoring is a growing educational support company dedicated to helping university students succeed. Our mission is to ensure that every student is fully satisfied with our services, whether it's tutoring, recorded lessons, or assignment help. Our vision is to expand our reach and impact, serving thousands more students worldwide while maintaining excellence.

Role Overview

We are seeking a hands-on Operations Manager to oversee our sales and customer service teams while actively engaging in the day-to-day operations that keep YMY Tutoring running smoothly. This is a leadership role with a strong operational component — you'll not only guide and monitor teams but also work alongside them to deliver the best possible service to our students.

Key Responsibilities

• Lead and supervise sales and customer service teams to achieve targets and maintain high student satisfaction.
• Actively assist in operations, including sales follow-ups, customer support, and task coordination.
• Monitor all ongoing student cases to ensure timely and high-quality delivery of services.
• Prepare and present performance reports to management, highlighting progress and improvement areas.
• Identify workflow bottlenecks and implement process improvements.
• Coordinate between sales, customer service, and academic support teams for smooth execution of tasks.
• Train and mentor team members to improve performance and quality.
• Ensure all operations align with YMY Tutoring's mission of student satisfaction and growth.

Requirements

• Proven experience as an Operations Manager, Team Lead, or in a similar role within education, tutoring, or service-based companies.
• Strong leadership and communication skills.
• Ability to balance strategic oversight with hands-on operational work.
• Proficiency in MS Office and CRM tools.
• Problem-solving mindset and ability to work in a fast-paced environment.
• Passion for education and commitment to helping students succeed.